FAQ & Jewelry Care Guide
Materials & Authenticity
Q: Is your jewelry real sterling silver?
A: Yes. Every silver piece is crafted from genuine, solid .925 Sterling Silver and stamped for authenticity. Our gold and rose gold pieces feature durable 14k gold and/or rhodium plating over genuine sterling silver.
Q: Is the jewelry hypoallergenic and nickel-free?
A: Absolutely. All of our pieces are 100% lead-free, nickel-free, and hypoallergenic, making them safe and comfortable for daily wear on sensitive skin.
Hawaiian Motifs & Meanings
Q: What do the different Hawaiian symbols represent?
A: Traditional Hawaiian motifs carry deep cultural meaning:
- Plumeria: Symbolizes beauty, grace, hospitality, and new beginnings.
- Honu (Sea Turtle): Represents good luck, protection, navigation, and longevity.
- Hibiscus: Represents delicate beauty, respect, and the vibrant spirit of aloha.
Jewelry Care & Sizing
Q: How should I care for and clean my silver jewelry?
A: To keep your jewelry looking bright and polished:
- Gently wipe your pieces with a soft polishing cloth after wearing.
- Store pieces in a dry, airtight pouch or jewelry box when not in use.
- Avoid exposing plated jewelry to harsh chemicals, perfumes, lotions, chlorine, or hot tubs.
Q: Can I wear my jewelry in the water?
A: Solid .925 sterling silver can safely be worn in fresh water, though drying it thoroughly afterward helps prevent tarnish. For gold-plated or rose-gold-plated pieces, we recommend removing them before swimming or showering to preserve the plated finish.
Orders & Shipping
Q: How much is shipping, and how long does it take?
A: We process orders within 5-7 business days. Standard shipping within the USA takes 5–14 business days via USPS Mail from Hawaii depending on location and weather conditions. We offer Free USPS Shipping on all US orders over $100.
Q: Do you provide tracking information?
A: Yes! As soon as your order is packaged and shipped, you will receive an email confirmation containing your USPS tracking number.
Returns & Exchanges
Q: Can I return or exchange my jewelry?
A: All sales are final. To ensure the quality, safety, and authenticity of our .925 sterling silver jewelry, we do not accept returns or exchanges once an item has shipped. If you receive an incorrect or damaged item, please contact us within 3 business days of receiving your package, and our team will gladly assist you.