Warranty Policy

At Ashley’s Gift Shop, we take pride in the quality of our Hawaiian sterling silver jewelry. Every piece is carefully crafted from high-quality 925 sterling silver and is designed to be enjoyed for years to come.

Our Warranty

We offer a 1-year limited warranty on all sterling silver jewelry from the date of purchase. This warranty covers manufacturing defects in materials and workmanship under normal use.

What Is Covered

• Manufacturing defects in the metal
• Faulty clasps, posts, or connections (when due to a manufacturing issue)
• Defects in plating (yellow gold or pink gold) that occur under normal wear within the warranty period

What Is Not Covered

This warranty does not cover:

• Normal wear and tear
• Damage caused by improper care, chemicals, or accidents
• Scratches, dents, or bending from everyday use
• Loss or theft
• Damage resulting from resizing, modifications, or repairs done by a third party
• Discoloration caused by exposure to moisture, lotions, perfume, chlorine, or other chemicals

How to Care for Your Jewelry

To keep your sterling silver jewelry looking its best:

• Remove jewelry before swimming, showering, or exercising
• Avoid contact with lotions, perfumes, and household cleaners
• Store pieces in a dry place, preferably in a jewelry pouch or box
• Clean gently with a soft polishing cloth

How to Make a Warranty Claim

If you believe your item has a manufacturing defect, please contact us within the warranty period with:

• Your order number
• A clear description of the issue
• Photos of the item showing the defect

You