FAQ & jewelry care
Answers, and how to keep it shining for decades.
Materials, motifs, sizing, shipping and care — everything we get asked most at the booth, in one place.
Materials & authenticity
Is your jewelry real sterling silver and gold?
Yes. Every piece is crafted from solid .925 sterling silver or genuine 14K gold, and stamped for authenticity. Our two-tone and plated pieces feature durable 14K gold or rhodium plating applied over solid sterling silver — never brass or base metal.
Is your jewelry nickel-free?
Yes. Every piece is solid .925 sterling silver or 14K gold — nickel-free and lead-free. Most people with sensitive skin wear sterling and 14K comfortably, though as with any metal, individual reactions vary.
Hawaiian motifs & meanings
What do the different Hawaiian symbols represent?
Traditional Hawaiian motifs carry deep cultural meaning:
- Plumeria — beauty, grace, hospitality, and new beginnings.
- Honu (sea turtle) — good luck, protection, navigation, and longevity.
- Hibiscus — delicate beauty, respect, and the vibrant spirit of aloha.
Sizing & fit
How do I find my size?
Bangles, bracelets, and anklets all size differently, and the measurement that matters isn't always your wrist. Our sizing guide walks through how to measure with a strip of paper and a ruler, and lists the full size range we carry for each type.
What if I'm between two sizes?
For rigid bangles, size up — especially in wider designs like our 15mm and 18mm scroll bangles, which sit across more of your wrist and wear smaller than the number suggests. For anklets and link bracelets, size up if you prefer a looser drape. If you're unsure, send us your measurements and we'll tell you what to order.
What if my size isn't listed?
Sizes vary by piece, and a few one-of-a-kind styles are made in a single size. If your measurement falls outside what's offered, start with our custom order page — we can often make a piece to your size.
Jewelry care
How should I care for and clean my jewelry?
To keep your pieces bright and polished:
- Wipe gently with a soft microfiber or polishing cloth after wearing.
- Clean solid gold or silver with warm water, mild dish soap, and a soft-bristle toothbrush as needed.
- Store pieces individually in a dry pouch or jewelry box to avoid scratches and oxidation.
- Keep plated pieces and sterling silver away from harsh chemicals, perfume, lotion, chlorine, and hot springs.
Can I wear my jewelry in the water?
- Solid 14K gold — completely water-safe. Fresh water, showers, pools, and ocean are all fine, with no fading or tarnishing.
- Solid .925 sterling silver — safe for fresh water and showers, but dry it thoroughly afterward. Avoid chlorinated pools, hot tubs, and saltwater to prevent tarnish.
- Gold-plated and two-tone pieces — remove before showering, swimming, or exercising to protect the finish.
Returns & exchanges
Can I return or exchange my jewelry?
All sales are final. To ensure the quality, safety, and authenticity of our .925 sterling silver and 14K gold jewelry, we don't accept returns or exchanges once an item has shipped.
If you receive an incorrect or damaged item, contact us within 7 business days of delivery and we'll make it right. Every piece is also covered by our one-year warranty against manufacturing defects.
Still have a question?
Get in touch through our contact page — we're a family-owned shop on Oʻahu and we answer every message ourselves.
Still have a question?
Ask us directly — a real person replies.
Email ashleysgiftshophi@gmail.com or send a message through our contact page, and someone from our family will get back to you within 24–48 business hours.