Refund policy

All sales are final. To ensure the uncompromising quality, safety, and authenticity of our genuine solid .925 Sterling Silver and 14k Gold Hawaiian jewelry, we do not accept returns or exchanges for buyer’s remorse, sizing preference, or change of mind once an item has shipped.

We take great care in individually inspecting every piece before it leaves our Hawaii shop to ensure it meets our highest standards of craftsmanship. Please review product dimensions, motif details, and sizing carefully before completing your order.

Damaged, Defective, or Incorrect Items (Transit Issues)

In the rare event that an item arrives damaged in transit, defective, or you receive an incorrect piece, we are fully committed to making it right.

Please contact us within 72 hours of delivery at ashleysgiftshophi@gmail.com with:

  1. Your Order Number
  2. Clear photos or video displaying the issue, defect, or shipping damage
  3. A brief description of the problem

How Replacements & Refunds Work

  • Return Authorization Required: Please do not send items back without contacting us first. Unsolicited or unconfirmed returns will be delayed or declined.
  • Return Shipping: For confirmed defective or damaged items, return shipping is fully covered by us—we will provide a prepaid return label.
  • Inspection & Processing: Refunds or replacements are issued only after we receive and inspect the returned piece:
    • Replacements: Prepared and shipped within 3–7 business days of receiving the return (subject to stock availability).
    • Refunds: If a replacement is out of stock, an approved refund will be issued to your original payment method within 5–10 business days.

Order Cancellations & Modifications

Because our team works quickly to package and dispatch orders directly from Hawaii, cancellations or address adjustments must be requested within 2 hours of order placement. Once an order has been fulfilled or handed to USPS, no changes or cancellations can be made.

Shipping Responsibility & Stolen Packages

  • Carrier Delivery: Ashley’s Gift Shop is not responsible for items lost, stolen, or misplaced after USPS confirms the package has been marked as "Delivered." We strongly recommend shipping to a secure, tracked address.
  • Incorrect Address Details: Please double-check your shipping address during checkout. We cannot replace or refund orders delivered to an incorrectly entered address.

Questions About Sizing or Motifs?

Before ordering, feel free to reach out with any questions about measurements, finishes, or custom designs: