Shipping policy

At Ashley's Gift Shop, every piece of authentic Hawaiian heritage jewelry is carefully packaged and shipped with aloha directly from our island home in Hawaii.

Free Shipping & Domestic Rates

  • Free Shipping: We offer free USPS Priority Shipping on all U.S. orders over $100 (automatically applied at checkout).
  • Standard U.S. Shipping: For orders under $100, standard flat-rate USPS Priority shipping is calculated at checkout.
  • Service Area: We currently ship to all 50 U.S. states, including P.O. Boxes and APO/FPO addresses.

Processing & Creation Times

Please note that processing time is separate from shipping/transit time.

  • In-Stock & Ready-to-Ship Items: Processed and dispatched within 1–3 business days.
  • Gold-Plated, Rhodium-Finished, or Custom Orders: Require 7–14 business days before shipping, as these pieces are crafted or finished to order.

Shipping Method & Estimated Delivery Times

All orders are dispatched via USPS Priority Mail directly from Oahu, Hawaii:

  • In-Stock Jewelry: 1–3 business days processing, 3–5 business days USPS transit — total estimated delivery 4–8 business days.
  • Custom / Made-to-Order: 7–14 business days processing, 3–5 business days USPS transit — total estimated delivery 10–19 business days.

Note: Deliveries may experience minor carrier delays during peak holiday seasons or severe weather events.

Order Tracking & Confirmation

As soon as your package is scanned into the postal system, you will receive a confirmation email containing your USPS Tracking Number.

Please allow 24–48 hours for tracking updates to populate on the official USPS tracking portal.

If your tracking status has shown no updates or movement for more than 7 consecutive business days, please reach out to us at ashleysgiftshophi@gmail.com so we can look into it.

Shipping Address Accuracy

Please review your shipping details carefully before completing checkout:

  • Address Errors: If you notice an error on your shipping address, email us immediately at ashleysgiftshophi@gmail.com within 2 hours of placing your order.
  • We cannot adjust addresses or issue refunds once an order has been packaged and handed over to USPS.

Delivery Issues & Stolen Packages

  • Delivered Status: Ashley's Gift Shop is not responsible for packages that are misplaced, stolen, or missing after USPS confirms delivery with a "Delivered" timestamp.
  • We recommend having your packages delivered to a secure mailbox or monitored location.

Have Questions About an Order?

Our team is here to help with any shipping or delivery inquiries: